Month: November 2021

A Sydney restaurant is using a Chinese-made, multi-lingual hospitality robot to address chronic staff shortages as Australia’s economy begins to recover from COVID-19 lockdowns and border closures. 

The robot waiter is programmed to know the layout of the tables and delivers food from the kitchen. It is also multi-lingual, programmed to communicate in English and Mandarin. The so-called BellaBot is built by the Chinese firm PuduTech. 

Each machine costs about $17,000. They can be leased for $34 per day for each device, or the equivalent of two hours’ wages for restaurant staff. The devices are in use in other Australian restaurants and imports into Australia appear to be unaffected by recent trade tensions between the two countries. 

Liarne Schai, the co-owner of the Matterhorn Restaurant in Sydney, is delighted with her new mechanical staff member. 

“Ah, love the robot. Love the robot, she makes my life a lot easier. It is like a tower that has got four trays. It will carry eight of our dinner plates in one go. She is geo-mapped to the floor (customer names, location of tables, etc.) The robot knows where all our tables are,” Schai said.  

Australia’s hospitality workforce has traditionally relied on international students. They have, however, been restricted from entering after Australia closed its borders to most foreign nationals in March 2020 in an effort to curb the spread of the coronavirus.  

Labor shortages are affecting not only hospitality in Australia, but a range of industries from construction to information technology.  

Liarne Schai says she has tried for months without success to recruit workers. 

“It is the biggest issue we have at the moment. We have been running ads for chefs, for waiters, for kitchen hands for six months and we have had zero applicants. We are offering above award wages, we are offering bonuses, we are offering everything you can think of to attract appropriate staff and I am not even getting inappropriate staff, or untrained staff. I am just getting nobody.” 

Labor shortages should ease when Australia reopens its borders to foreign nationals, but analysts expect many vacancies will remain unfilled.  

Employer groups have demanded that Australia increase its intake of migrant workers. 

Australia’s official unemployment rate stands at 5.2%.   

But with more than 700,000 Australians without a job, there are calls for the government to boost domestic training programs and wages. 
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Australian mining billionaire Andrew Forrest’s philanthropic organization will help 18 small news publishers in the country to negotiate collectively with Google and Facebook to secure licensing deals for the supply of news content.

Forrest’s Minderoo Foundation on Monday said it would submit an application with the country’s competition regulator, the Australian Competition and Consumer Commission (ACCC), allowing the publishers to bargain without breaching competition laws.

Forrest, Australia’s richest man, is the chairman and the largest shareholder of iron ore miner Fortescue Metals Group. He has a net worth of around A$27.2 billion ($19.7 billion), according to the Australian Financial Review.

Facebook and Alphabet Inc’s Google have been required since March to negotiate with Australian media outlets for content that drives traffic and advertising to their websites. If they don’t, the government may take over the negotiation.

Both companies have since struck licensing deals with most of Australia’s main media companies, but they have not entered into agreements with many small firms. The federal government is scheduled to begin a review of the law’s effectiveness in March.

Frontier Technology, an initiative of Minderoo, said it would assist the publishers.

“Small Australian publishers who produce public interest journalism for their communities should be given the same opportunity as large publishers to negotiate for use of their content for the public benefit,” Emma McDonald, Frontier Technology’s director of policy, said in a statement.

Google and Facebook did not immediately respond to requests seeking comment.

The 18 small publishers include online publications that attract multicultural audiences and focus on issues at a local or regional level, McDonald said.

The move comes after ACCC late last month allowed a body representing 261 radio stations to negotiate a content deal.

News organizations, which have been losing advertising revenue to online aggregators, have complained for years about the big technology companies using content in search results or other features without payment.
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