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Technology Helps Doctors, Health Industry Track Patients, Treatments

As the COVID-19 pandemic threatens to overwhelm doctors and hospitals throughout the country, medical technology firms and health centers are trying to gain “situational awareness” — giving doctors what they need to know about the sick patients filling emergency rooms.For doctors and staff, “it’s really hard to know what sorts of patients are coming,” said Warren Ratliff, the chief executive of MDmetrix, a software firm that provides analysis of health care inside hospitals.The staff “can see they’re backing up,” he said. But they have few tools to compare patients showing up today with those admitted yesterday, or to show what treatments might be working on certain groups of patients, he added.A frustrated doctorMDmetrix was created by a doctor frustrated that he couldn’t analyze data across patients. With electronic medical records, which have been in use in the U.S. for years, mostly for tracking and billing, physicians typically view one patient’s record at a time.   Enter medical technology firms like MDmetrix, which offer information dashboards and apps so that doctors and hospitals can look for trends and insights across patient outcomes. The technology pulls data from patients’ electronic medical records.As they deal with the patients in front of them, hospitals and doctors are struggling to answer what may seem like simple questions, Ratliff said. How many ventilators are being used? Is low oxygen an indicator of COVID-19? Has anyone followed up on patients who were tested and sent home?The demand for information extends to whether there are different treatments for different groups, he said.Different patients, different treatments“Is there a difference in the treatment between smokers or nonsmokers?” Ratliff said. “In a couple of years, an after-action report will come out. But that’s way too late if you’re fighting a battle right now.”With the push of a button, clinicians and hospital administrators get MDmetrix’s COVID-19 dashboard of charts and graphs that they can view to improve patient care. The information is a real-time snapshot of “whether treatment protocol A is working better than protocol B for any subset of patients,” Ratliff said.As for privacy concerns, data pulled from patient records is stripped of its identity and aggregated, complying with health care privacy laws, Ratliff said.MDmetrix is being used at the University of Washington Medical Center and Harborview Medical Center, both in Seattle. The company is providing its “COVID-19 Mission Control” software for free to hospitals and medical centers.Leveraging the electronic health recordA recent paper in the Journal of American Medical Informatics Association outlined efforts at the University of California San Diego Health to quickly build new dashboards based on electronic health records to manage the growing crisis.  The authors conclusion: Electronic health records “should be leveraged to their full potential.”Over the past several years, there’s been an explosion of technology tools to analyze and aggregate data drawn from electronic health records, said Julia Adler-Milstein, an associate professor of medicine at the University of California-San Francisco. But the COVID-19 pandemic is pushing hospitals and companies to find ways – sometimes in just days – to analyze data and get critical information to decision-makers.“This has been a pressure test,” she said. “How can we get cuts of our data for the new disease?”Figuring out trends inside a hospital is also the work of TransformativeMed, an electronic record-keeping application that tracks a patient as he or she moves through the hospital. It is being used at the University of Washington Medical Center and Harborview Medical Center; MedStar Health in the Washington, D.C., area; and VCU Health Center in Richmond, Virginia.Tracking a patient — from symptoms, lab results and treatments — can help a hospital understand how a disease is progressing through a community, how effective treatments are and what isn’t working, said Dr. Rodrigo Martinez, chief clinical officer at TransformativeMed and an ear, nose and throat doctor.A generational opportunityThe battle against COVID-19 could be a once-in-a-generation opportunity to greatly improve the health care system, he said. The social distancing requirements will boost telehealth, with patients and their health care providers likely to appreciate how much can be accomplished through video chat, he said. 3-D printing, which is being used to repair and create ventilators, will help the medical supply chain. And home lab tests will also likely grow.Add to the list companies such as TransformativeMed and MDmetrix, which are finding trends in patients’ electronic health records.“It’s not that we are creating new technologies,” Martinez said. “We’ve had technologies waiting in the wings, waiting for the opportunity to be applied.”

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Delivery Apps Trending as Americans Seek to Avoid Infection

With social distancing now the mantra to keep the coronavirus from spreading further, more American consumers are turning to online delivery apps to get their food and household products. Yet as VOA’s Mariama Diallo reports, not everyone can avoid going to stores and if you must go, experts advise people to take some basic precautions.

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Twitter Deletes Egypt, Saudi Accounts Over ‘Pro-Govt Direction’

Twitter said Thursday it has removed thousands of accounts in Egypt, Saudi Arabia, Honduras, Indonesia and Serbia that allegedly took direction from governments or pushed pro-government content.A network of accounts associated with Saudi Arabia and operating out of multiple countries including KSA, Egypt and UAE, were amplifying content praising Saudi leadership, and critical of Qatar and Turkish activity in Yemen. A total of 5,350 accounts were removed.— Twitter Safety (@TwitterSafety) April 2, 2020″We removed 2,541 accounts in an Egypt-based network, known as the El Fagr network,” the San Francisco-based tech firm posted in a series of tweets.”The media group created inauthentic accounts to amplify messaging critical of Iran, Qatar and Turkey. Information we gained externally indicates it was taking direction from the Egyptian government.”El Fagr’s online managing editor Mina Salah vehemently pushed back.”Yes we are loyal to the state but we don’t receive instructions from anyone. We’re merely defending our country and its position is clear vis-a-vis Iran, Qatar and Turkey,” he told AFP.He said Twitter was effectively censoring the newspaper’s content and that journalists were banned from even creating new personal accounts.The platform also deleted 5,350 accounts from regional heavyweight Saudi Arabia for “amplifying content praising Saudi leadership, and critical of Qatar and Turkish activity in Yemen”.Rights groups have accused the conservative kingdom of spying on dissidents and critical online users on Twitter.The Saudi-linked accounts were run out of the kingdom and the United Arab Emirates, where Twitter’s Middle East headquarters is based, as well as Egypt.Toward the end of last year, we identified clusters of accounts engaged in inauthentic coordinated activity which led to the removal of 8,558 accounts working to promote Serbia’s ruling party and its leader.— Twitter Safety (@TwitterSafety) April 2, 2020After an internal investigation, Twitter also removed clusters of accounts in Honduras allegedly propagating pro-government content, in Serbia promoting the “ruling party and its leader” and Indonesian accounts pushing information targeting the West Papuan independence movement.Earlier this week, it removed two of Brazilian President Jair Bolsonaro’s tweets questioning quarantine measures aimed at containing the novel coronavirus on the grounds that they violated the social network’s rules.

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California Energy Company Pivots to Refurbishing Ventilators 

A California hydrogen fuel cell company is now repairing and updating old ventilators, answering a challenge by the state to address a shortage of the life-saving equipment needed to help coronavirus patients breathe. Bloom Energy manufacturing director Joe Tavi told the Associated Press news agency state officials reached out to the Silicon Valley firm asking for its help in refurbishing old ventilators the state had on hand. Tavi said he downloaded a 300-page operating manual for the ventilators, and his co-workers developed a plan to fix the machines.  Since then, the company has fixed more than 400 ventilators and averages about 100 a day.  California Governor Gavin Newson says the state — with a population of about 40 million people — needs about 10,000 ventilators. Nationwide, the Society of Critical Care Medicine tells AP there could be a need for as many as 900,000 ventilators, while only about 200,000 are currently available. Other U.S. companies, such as garment and automobile manufacturers, have been shifting their focus to address the shortage of medical gear and protective equipment due to the coronavirus pandemic.  

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Google Boosts Support for Checking Coronavirus Facts 

Google on Thursday said it is pumping $6.5 million into fact-checkers and nonprofits as it ramps up its the battle against coronavirus misinformation.   Fact-checking organizations, which often operate on relatively small budgets, are seeing a surge in demand for their work as mistaken or maliciously false information about the pandemic spreads, according to Alexios Mantzarlis of the Google News Lab.   “Uncertainty and fear make us all more susceptible to inaccurate information, so we’re supporting fact-checkers as they address heightened demand for their work,” Mantzarlis said.   A Poynter Institute report last year on the state of fact-checking indicated that more than a fifth of fact-checking organizations operated with annual budgets of less than $20,000.   “We are supporting fact checking projects around the world with a concentration on parts hardest hit by the pandemic,” Mantzarlis told AFP.   “This can be a noticeable infusion of additional support at a time of stress.”   Google is also looking to use its products and “ecosystem” to bolster the battle against COVID-19 misinformation.   The Google News Initiative is increasing its support for nonprofit First Draft, which provides a resource hub, training and crisis simulations for journalists covering news during times of crisis, according to Mantzarlis.   Google is also supporting the creation of a public health resource database for reporters.   “We also want to do more to surface fact-checks that address potentially harmful health misinformation more prominently to our users,” Mantzarlis said.   “We’re experimenting with how to best include a dedicated fact-check section in the COVID-19 Google News experience.”   Google is conducting a test in India and Africa to explore how to use trends in what people are asking or searching for online to let fact-checkers know where a lack of reliable answers may invite misinformation.   “Unanswered user questions — such as ‘what temperature kills coronavirus?’ — can provide useful insights to fact-checkers and health authorities about content they may want to produce,” Mantzarlis said.   That test compliments an effort to train 1,000 journalists across India and Nigeria to spot health misinformation, according to the California-based internet titan.   “There is definitely an appetite for this stuff,” Mantzarlis said.   “We grasp for certainty, a glimmer of something we can do to protect ourselves and those we care about. It makes us more vulnerable to this kind of misinformation.”   Facebook has also supported fact-checking operations with AFP and other media companies, including Reuters and the Associated Press, under which content rated false is downgraded in news feeds so that fewer people see it. 

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China’s Huawei Warns More US Pressure May Spur Retaliation

Huawei’s chairman warned Tuesday that more U.S. moves to increase pressure on the Chinese tech giant might trigger retaliation by Beijing that could damage its worldwide industry.  Huawei Technologies Ltd., which makes smartphones and network equipment, reported that its 2019 sales rose by double digits despite curbs imposed in May on its access to U.S. components and technology. But the chairman, Eric Xu, said 2020 will be its “most difficult year” as Huawei struggles with the sanctions and the coronavirus pandemic.  Huawei is at the center of tensions with Washington over technology and possible spying that helped to spark Trump’s tariff war with China in 2018.Xu said he couldn’t confirm news reports President Donald Trump might try to extend controls to block access to foreign-made products that contain U.S. technology. Xu said Huawei can find other sources but warned more American action might trigger Chinese retaliation against American companies.”I think the Chinese government will not just stand by and watch Huawei be slaughtered,” Xu said at a news conference. He said U.S. pressure on foreign suppliers “will be destructive to the global technology ecosystem.”  “If the Chinese government followed through with countermeasures, the impact on the global industry would be astonishing,” Xu said. “It’s not only going to be one company, Huawei, that could be destroyed.”  Huawei, China’s first global tech brand, denies U.S. accusations the company is controlled by the ruling Communist Party or facilitates Chinese spying. The company says it is owned by the 104,572 members of its 194,000-member workforce who are Chinese citizens.Chinese officials say the Trump administration is abusing national security claims to restrain a rival to U.S. tech companies.  Last year’s sales rose 19.1% over 2018 to 858.8 billion yuan ($123 billion), in line with the previous year’s 19.5% gain, the company reported. Profit increased 5.6% to 62.7 billion yuan ($9 billion), decelerating from 2018’s 25% jump.  Huawei has had to spend heavily to replace American components in its products and find new suppliers after Trump approved the sanctions on May 16, Xu said.  The controls, if fully enforced, could cut off access to most U.S. components and technology. Washington has granted extensions for some products, but Huawei says it expects the barriers to be enforced.  The company, the world’s No. 2 smartphone brand behind Samsung, said 2019 handset sales rose 15% to 240 million units.  Xu said it was impossible to forecast this year’s handset sales until the spreading coronavirus pandemic is brought under control.Huawei phones can keep using Google’s popular Android operating system, but the American company is blocked from supplying music and other popular services for future models.  Huawei is creating its own services to replace Google and says its system had 400 million active users in 170 countries by the end of 2019. That requires Huawei to persuade developers to write applications for its new system, a challenge in an industry dominated by Android and Apple’s iOS-based applications.  Huawei hopes Google applications can run on the Chinese company’s system and that its apps can be distributed on the American company’s online store, Xu said.  Huawei also is, along with Sweden’s LM Ericsson and Nokia Corp. of Finland, one of the leading developers of fifth-generation, or 5G, technology. It is meant to expand networks to support self-driving cars, medical equipment and other futuristic applications, which makes the technology more intrusive and politically sensitive.  The Trump administration is lobbying European governments and other U.S. allies to avoid Huawei equipment as they prepare to upgrade to 5G. Australia, Taiwan and some other governments have imposed curbs on use of Huawei technology, but Germany and some other nations say the company will be allowed to bid on contracts.  The company has unveiled its own processor chips and smartphone operating system, which helps to reduce its vulnerability to American export controls. The company issued its first smartphone phone last year based on Huawei chips instead of U.S. technology.  Huawei also is embroiled in legal conflicts with Washington.  Its chief financial officer Meng Wanzhou, who is Ren’s daughter, is being held in Vancouver, Canada, for possible extradition to face U.S. charges related to accusations Huawei violated trade sanctions on Iran.  Separately, U.S. prosecutors have charged Huawei with theft of trade secrets, accusations the company denies.  The company, headquartered in the southern city of Shenzhen, also has filed lawsuits in American courts challenging government attempts to block phone carriers from purchasing its equipment.   

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Spain Postpones 5G Spectrum Auction Due To Coronavirus

Spain will delay a planned auction of 5G spectrum due to the coronavirus outbreak, the government said on Monday.
 
As part of a Europe-wide drive to speed up the roll out of fast Internet and broaden coverage, Spain had been due to free up space in the 700 MHz band of its network by switching from analog to digital terrestrial television by June 30.
 
One of the world’s worst national outbreaks of the virus, which had infected 85,915 people and killed 7,340 as of Monday, constitutes force majeure, making it impossible to stick to that deadline, the government said in a statement.
 
Madrid has told Brussels it will set a new deadline for the 700 MHz band depending on the eventual end-date for emergency measures including restrictions on people’s movements, it added.
 
Austria postponed a planned 5G auction last week, and the CEO of French group Iliad said one coming up in France would likely meet the same fate. 

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Spain Tries Tracking Coronavirus, Sparking Privacy Concerns

In Madrid only a few weeks ago, thousands of demonstrators took part in a women’s march, defiant or unaware of calls for social distancing to stop what then appeared to be the distant threat of coronavirus. Now, Spain is one of the biggest battlegrounds in the global war against the pandemic.Spain’s health system is stressed to the breaking point. Coronavirus information hotlines have been jammed by frightened people desperate for information.Madrid city leaders launched a web and mobile service modeled after ones that South Korea successfully used to track those infected.
 
“Our sole objective at this time is to save lives,” explains Isabel Diaz Ayuso, President of the Community of Madrid.The CoronaMadrid website and the App – is a public-private initiative that involves giving citizens’ personal information to the government and to various companies whose names are not disclosed.  In these times of fear, few ask questions. 
“We are immersed in a state of extreme urgency or extreme need, that is when at least we begin to understand these rather awkward actions of various public administrations when developing technological solutions,” says Enric Lujan, a politics professor at the  Universitat de Barcelona. “The application of the Community of Madrid does not specify data protection clauses, of transfers to third parties and, it seems, these data can be transferred to companies.”South Korea’s tracking measures helped the government there flatten the contagion curve – and other countries have followed.  Israel has approved the use of counterterrorism technology to track the virus, and Iran’s official coronavirus app was recently pulled by Google from its Play Store, amid privacy concerns.
 
“Medical data is classified as highly sensitive,” Lujan says.  “The transfer to third parties of medical data is being left in the background when what is prioritized is the fact of having a lower number of deaths.”The coronavirus pandemic has made many people across the world feel afraid, helpless, and desperate for solutions.  It has also raised new questions about how much of their personal freedom and privacy they are willing to sacrifice.     

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Coronavirus-Stricken Cities go Digital to Boost Solidarity, Wellbeing 

On the streets of Barcelona, a few lone shoppers and dog walkers, their faces obscured by masks, are the only signs of life in this once-vibrant city — but online it’s a different story.   In Spain, as in the rest of the world, increasing numbers of people are going digital to keep community spirits up and avoid feelings of isolation during the coronavirus crisis, which has infected about 725,000 people and killed more than 34,000 worldwide.   Since Spain’s population of 47 million went into lockdown on March 14, there has been a flourishing of virtual parties, online classes and remote cultural events as people rush to find new ways to stay connected during the pandemic.   On any given day, Barcelona residents can look at a list called #ElBarriDesdeTuCasa (“The Neighbourhood On Your Doorstep”), posted on the online community platform Nextdoor, and find five or six events in their neighborhood alone.   These kinds of online activities are useful for “keeping people motivated and giving them a reason to get out of bed in the morning,” Joana Caminal, head of community at Nextdoor Spain, told the Thomson Reuters Foundation by phone.   They are a good way of “getting people to interact more  at such a complicated time,” she stressed.   The number of confirmed coronavirus cases in Spain has reached more than 80,000, according to a tally kept by Johns Hopkins University.   Since the start of March, 10 times more neighborhood groups than usual have been created on Nextdoor Spain, with the site’s number of global daily active users soaring by 80% in March from the previous month.   On Tuesday, California-based Nextdoor launched a “Solidarity Map,” letting registered users worldwide ask their neighbours for help or offer to help someone local in need.   FILE – The dating app Tinder is shown on an Apple iPhone in this photo illustration taken Feb. 10, 2016.Online dating app Tinder is also finding new ways to bring people together at a time when everyone is keeping apart.   The company has announced it is making its “Passport” feature free until April 30, meaning non-premium users, who can usually only connect with people in their current location, can “transport themselves out of self-quarantine to anywhere in the world.”Health experts say that the internet could be a useful tool for staying positive during the pandemic.   “In this unprecedented time, we are all, in most cases, very, very isolated from the world … never in our lifetime have we experienced isolation like this,” said Nathan L. Vanderford, an assisant professor at Kentucky University’s medical school.   “While the potential negative aspects of the internet still apply in our current situation, we can use these platforms to enhance our wellbeing,” he added.   However many elderly people are not plugged into social media and online activity also means we are “bathed in communication” about the pandemic, which could enhance stress, noted Sara Thomee, an assistant professor of psychology at Sweden’s University of Gothenburg.  Virtual socializing  Many people are also finding solace in virtual socialising, with colleagues and friends the world over raising a glass via video-conferencing platforms like Zoom and Microsoft Teams.   A man walks past hanging Koinobori during a snowfall in Tokyo, March 29, 2020. Tokyo governor has repeatedly asked the city’s 13 million residents to stay home this weekend, saying the capital is on the brink of an explosion in virus infections.In Asia, these sessions have become so popular they have given rise to a Japanese phenomenon called “on-nomi,” or online drinking.   With so many people working from home, virtual get-togethers are key to boosting team spirit, said Kate Walton, head of Steyer Content, a Seattle-based content agency.   “People crave connection. It’s a fundamentally human instinct,” she said, noting that since her 100-strong team began working remotely a month ago, it has bonded over drinks in several so-called “virtual happy hour” sessions.   Some online gatherings go beyond after-work drinks. In Malaysia, which imposed a partial lockdown on March 18, locals are organising online poetry readings, as well as a Stay at Home music festival to raise funds to buy food for medical workers.  Jabier Grey, a languages teacher in Madrid who participated in another online music festival, CoronavirusFest, in March, said the thriving digital scene is giving people the chance to experiment with different ways of coming together.   “It’s a great opportunity for everybody … I think some of the online [gatherings] are likely to remain online after [the crisis],” said Grey, who livestreamed a singing session from his flat via Instagram.   In Germany’s capital Berlin, the city’s famous nightlife has gone digital, with about 250 nightclubs joining forces on the website United We Stream to livestream DJ sets into people’s homes every evening from 7 p.m. until midnight.   In Italy, which has registered more coronavirus deaths than any other country, a group of artists and social media users have launched an Instagram account called My Sweet Quarantine to provide followers with a daily schedule of classes and performances.   Self-improvement  While many people are going online to meet up without leaving their homes, others are using the web to learn something new. In Wuhan, the epicentre of China’s coronavirus outbreak, 24-year-old Zhao Xiaowei has discovered a new culinary passion after the country’s lockdown prompted him to start watching cookery classes on livestreams and the popular video app Douyin. “It’s easier to pass time with technology during lockdown, or our day can be very dull,” he said by phone.   Over in the United States, Valerie Canon, a 38-year-old ballet teacher from Kentucky, said she has been inundated with responses since starting a Facebook page called “My Friends Do Awesome Things. Let’s Learn from Them.”  The mother-of-three, who began by posting classes to keep her students fit during lockdown, said that within three days 1,500 people were using the page, giving her and others the chance to learn a host of “awesome and useful things.”   “In the past few days, I have learned how to put victory rolls in my hair, make a Manhattan [and] how to make an at-home cleaner with citrus fruit and apple vinegar,” she said.   A view shows the deserted area in front of the glass Pyramid of the Louvre museum in Paris as a lockdown is imposed to slow the rate of the coronavirus disease (COVID-19) in France, March 18, 2020.Museums from Paris to Tbilisi have also moved online, providing virtual tours of their collections or letting artists film live performances in empty rooms.   “We wanted to show that even though we are physically closed, we remain open as an institution that produces culture, disseminating experiences and knowledge,” said Stefano Boeri, president of the Triennale Art & Design Museum in Milan.   Malaysian yoga instructor Susan Tam, who has moved her classes online, said staying digitally active is important for bridging the gap between people caused by self-isolation and social distancing.   “We are used to having these social connections,” she said.   “Doing live online classes means we can still have the community connection without the risk — it’s good for our health.”
   

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COVID-19 Started in China. To Change the Narrative, China Started to Tweet

Jeff Kao is a ProPublica reporter who FILE – In this Feb. 16, 2020, photo, a policeman stands guard at Tiananmen Gate following the coronavirus outbreak, in Beijing.Twitter continued, “Based on our intensive investigations, we have reliable evidence to support that this is a coordinated state-backed operation. As Twitter is blocked in PRC, many of these accounts accessed Twitter using VPNs.”The accounts belonged to a “larger, spammy network of approximately 200,00 accounts” that the platform suspended for violating a range of rules covering all users.“I think when social media was created, people in general hoped that it would encourage a more open civil society, discussion of opinion would be easier,” said Vincent Wang, dean pf the College of Arts and Sciences and political science professor at Adelphi University in Garden City, New York.“But the Chinese Communist Party (CCP) took advantage of the open society and freedom of speech in the West and made it a tool for its own propaganda against democracy,” he said.Kao told VOA Mandarin that he noticed the accounts tweeting about Hong Kong changed.  As the coronavirus spread, the accounts focusing on Hong Kong changed to focus on the epidemic initially covered up by Beijing after it was linked to a market in Wuhan selling wildlife, such as bats, for human consumption. Many coronaviruses, such as COVID-19, start out in animals and jump to humans.As the epidemic raged through China, many of the accounts “became cheerleaders for the government, calling on citizens to unite in support of efforts to fight the epidemic and urging them to ‘dispel online rumors,’” wrote Kao. As the epidemic spread worldwide and became a pandemic, the accounts pointed out China’s response at home.FILE PHOTO: Employees wearing face masks work on a car seat assembly line at Yanfeng Adient factory in Shanghai, China, as the country is hit by an outbreak of a new coronavirus, February 24, 2020.“We were not scared during the outbreak because our country was our rearguard. Many disease fighting warriors were thrust to the front lines” said one. Others pointed out Beijing’s aid to countries such as Italy to ensure Staff members move barriers in front of a railway station of Wuhan on the first day of inbound train services resumed following the novel coronavirus disease (COVID-19) outbreak, in Wuhan, China, March 28, 2020.“So, it’s a pretty vast effort, and it really makes it pretty difficult for people to understand what’s the truth, particularly if the whole thing is just designed to create one narrative.”Calls to the Chinese Embassy in Washington for comment Friday evening were directed automatically to an operator, then went to music before cutting off.Wang called for congressional hearings on nations’ use of Twitter and other platforms to spread disinformation. He wants lawmakers to find a way to protect the principle of freedom of speech while stopping the Chinese Communist Party from “making negative use of the technology for its own propaganda.”He said he believes it would be futile to block China’s accounts.“If you do that, China would have a lot of ways to cope with it by setting up even more new accounts.Wang told VOA Mandarin the best way to combat China’s disinformation efforts is “to raise (the) public’s awareness, so that people using social media can understand that if a so-called news (item) is bad quality information, a lie or disinformation, no matter how many times it is repeated, even if thousands times, it still will not become truth.”Yuwen Cheng and Zhan Qiao of VOA Mandarin contributed to this report.   
    

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Coronavirus Life Poses Tech Challenges for American Teleworkers

The coronavirus pandemic has forced many office workers to do their jobs from home. And they are using technology like never before to stay connected to their colleagues and get their work done. But getting remote teams functioning isn’t like flipping a switch. Michelle Quinn reports.

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Robots Do COVID-19 Jobs Too Dangerous for Humans

Before the coronavirus outbreak, a Beijing technology company was already working to integrate autonomous vehicles into daily life in China. They produced pint-sized sidewalk sweepers and delivery robots, but there is now a demand to repurpose the technology to take the place of workers who are staying home in the hopes of containing the virus. Matt Dibble reports.

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Amid COVID-19, Technology Helps American Teleworkers Stay Connected

The coronavirus pandemic has forced many office workers to do their jobs from home. And they are using technology like never before to stay connected to their colleagues and get their work done. But getting remote teams functioning isn’t like flipping a switch. Michelle Quinn reports.

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Virginia Man Uses 3D Printer to Make Mask Shields for Health Workers

A Virginia man has come up with a way to help medical workers caring for people with COVID-19. Jeremy Filko is using his 3D printer to create plastic mask shields for doctors, nurses and other first responders. VOA’s Shih-Wei Chou reports.

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US Cybersecurity Experts See Recent Spike in Chinese Digital Espionage

A U.S. cybersecurity firm said Wednesday it has detected a surge in new cyberspying by a suspected Chinese group dating back to late January, when coronavirus was starting to spread outside China.
FireEye Inc. said in a report it had spotted a spike in activity from a hacking group it dubs “APT41” that began on Jan. 20 and targeted more than 75 of its customers, from manufacturers and media companies to healthcare organizations and nonprofits.
There were “multiple possible explanations” for the spike in activity, said FireEye Security Architect Christopher Glyer, pointing to long-simmering tensions between Washington and Beijing over trade and more recent clashes over the coronavirus outbreak, which has killed more than 17,000 people since late last year.
The report said it was “one of the broadest campaigns by a Chinese cyber espionage actor we have observed in recent years.”
FireEye declined to identify the affected customers. The Chinese Foreign Ministry did not directly address FireEye’s allegations but said in a statement that China was “a victim of cybercrime and cyberattack.” The U.S. Office of the Director of National Intelligence declined comment.
FireEye said in its report that APT41 abused recently disclosed flaws in software developed by Cisco, Citrix and others to try to break into scores of companies’ networks in the United States, Canada, Britain, Mexico, Saudi Arabia, Singapore and more than a dozen other countries.
Cisco said in an email it had fixed the vulnerability and it was aware of attempts to exploit it, a sentiment echoed by Citrix, which said it had worked with FireEye to help identify “potential compromises.”
Others have also spotted a recent uptick in cyber-espionage activity linked to Beijing.
Matt Webster, a researcher with Secureworks – Dell Technologies’ cybersecurity arm – said in an email that his team had also seen evidence of increased activity from Chinese hacking groups “over the last few weeks.”
In particular, he said his team had recently spotted new digital infrastructure associated with APT41 – which Secureworks dubs “Bronze Atlas.”
Tying hacking campaigns to any specific country or entity is often fraught with uncertainty, but FireEye said it had assessed “with moderate confidence” that APT41 was composed of Chinese government contractors.
FireEye’s head of analysis, John Hultquist, said the surge was surprising because hacking activity attributed to China has generally become more focused.
“This broad action is a departure from that norm,” he said.

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Robots Rise to Battle Against Coronavirus

They are known as “Little White Snails,” self-driving street sweepers that for several years cleaned up parks and other public places across China. Kids liked them. Now the 4-foot-high sweepers are keeping humans safe. After the outbreak in China, over 200 Little White Snails were enlisted to fight the spread of the virus. They have been deployed to hospitals in China to clean and disinfect, said Mike Jellen, chief commercial officer, at Velodyne Lidar, the U.S. company that works with Idriverplus, the maker of the sweepers. “They’re spraying vast amounts of disinfectant,” said Jellen. An army of snailsBefore the coronavirus outbreak, Idriverplus was working to get autonomous vehicles into Chinese daily life. They saw the pint-sized sweepers and their delivery robots as an inroad to gaining acceptance in the society, said Shuhao Huo, a vice president at Idriverplus, at an event in California last year. “Because autonomous driving technology is a new technology, in this size, maybe people can accept it easier,” he said. The machines navigate using a combination of pre-programmed maps and real-time sensing including Lidar, which sends and receives light pulses to create a 3-D scan of the ever-changing surroundings.Protecting health care workersIdriverplus robots also deliver meals and medical supplies, reducing human interaction and the risk of exposure.Throughout the world, robots, easily disinfected and virus-free, are being prepared to take on some of the tasks of health care workers. Idriverplus is helping to develop a mobile robotic arm that can take throat cultures and check respiration. As the world fights the pandemic, the quest to save lives is increasingly bringing robots and humans in closer contact. 

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EU Commission Warns of Increased Cybercrime During Coronavirus Crisis 

The president of the European Commission is warning EU citizens to beware of on-line scams, particularly for counterfeit medical products and medicines during the coronavirus crisis. In a video message released Tuesday, European Commission President Ursula von der Leyen said with more people working from home and spending time online, they have become more susceptible to cyber criminals, particularly those exploiting fears about the virus. She says European law-enforcement agencies have seized 4.4 million units of illicit pharmaceuticals in recent weeks, seven organized crime groups were dismantled, and 121 arrests were made. Von der Leyen said that 2,500 fake links, websites and social media profiles have also been taken down. She urged citizens to double check all websites they visit are maintained by a trusted entity.  Von der Leyen said that if and when actual vaccines or other medicines are proven effective in treating the coronavirus, official government and public institutions will announce it.  

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Robots That Help People Walk Are Now A Reality

Trexo Robotics is the invention of two passionate robotics engineers who decided they wanted to help those who cannot walk or otherwise move independently. Angelina Bagdasaryan has the story narrated by Anna Rice.

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Recruiting Tech Volunteers to Fight COVID-19 in Ethiopia   

A Washington-based software developer is recruiting other techies to combat the spread of the new coronavirus in his native Ethiopia, following the lead of countries such as China and South Korea with early experience in what is now a global pandemic.“We need an army of tech volunteers to help the Ethiopian Ministry of Health collect, analyze and report to the agency so that we can assist them in the time of need,” Mike Endale wrote in The 38-year-old Endale came to the United States in 2000 and is a principal in BlenCorp, a small information technology firm in Washington. Its portfolio includes projects for the District of Columbia and federal governments, business, industry and advisory groups. Endale said the volunteers, mostly from the United States, Canada and Europe, are writing open-source code to create tools that could be used to raise public awareness of coronavirus risks and for contact tracing. “How do you push information out to the public? Things need to be built,” he said, citing social media messenger bots for Facebook, WhatsApp and other platforms. He added that some volunteers are working on an emergency response for contact tracing, which identifies an infected person and follows up with those who might have been near that person.Software’s role in the coronavirus public health emergency has bumped up against privacy concerns. In China, South Korea, Singapore and Hong Kong, governments are using GPS phone tracking software to track people’s movement, retrace the movement of an infected person before diagnosis or to make sure a patient does not break quarantine, according to the Morning Brew business newsletter. The Electronic Frontier Foundation, a nonprofit watchdog for civil liberties in the digital world, last week laid out principles for “data collection and digital monitoring of potential carriers of COVID-19.” It said data collection “privacy intrusions” should be proportionate, science-based, transparent and finite, ending after the crisis has been contained.Endale acknowledged privacy concerns in gathering information for Ethiopia’s government. But, he said, “the data collection part is administered by the folks in the health ministry. … They house the data. We’re just building the tools.”

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2020 Campaigns Go Digital Amid Fears of Coronavirus Spread

No more rallies. No more door-knocking. And no more in-person fundraisers, raking in dollars from dozens of millionaires at once.  
The coronavirus has disrupted American life, and the 2020 presidential campaign is no exception. Amid calls for social distancing to stop the pandemic’s spread, President Donald Trump and Democrats Joe Biden and Bernie Sanders have had little choice but to call off large-scale public events in favor of politicking online and over the airwaves.  
Gone are the rope lines, selfies with supporters and entourages of traveling press. They’re being replaced — for now — with tools of the digital world: tele-town halls, virtual fundraisers and live streamed speeches from candidates’ homes, sometimes with awkward results.  
The abrupt shift has infused the contest with an added degree of uncertainty.  
With control of the White House at stake, candidates have been forced to ditch well-honed strategies in favor of untested tactics. There are doubts about whether they will be able to continue raising crucial cash as unemployment soars and the economy sputters. There are also concerns that a virtual campaign could foster the spread of misinformation and maybe even force the cancellation of the major party conventions this summer.  
“Nobody’s had to put together a general election strategy in the circumstances we face today,” Anita Dunn, Biden’s senior adviser, told The Associated Press. “I like to say every election is different. This election is really, really, really different.”
Digital advertising and online outreach were always going to play a major role in the election. But no one could anticipate that tactile politics would be completely put on hold.  
Since events halted earlier this month, Sanders has held a virtual rally featuring rocker Neil Young and appeared via live stream for a “fireside chat.” But any momentum he’s sought to build has been sapped, as Biden, the former vice president, has won a string of contests that put the nomination within his grasp.
Sanders’ campaign did not respond to a request for comment.  
The pause has provided Biden the opportunity to retool his campaign, which was running on fumes before his massive win in South Carolina last month reset the race. But he lacks the robust digital operation that Sanders and Trump have. And his early experiments in online campaigning have had mixed results.  
Biden aimed to appear presidential during a live stream Tuesday night, when he won primaries in Florida, Illinois and Arizona. Standing before a podium with an austere backdrop from his home state of Delaware, he called on the nation to put politics aside to fight the coronavirus because it “doesn’t care if you’re a Democrat or a Republican.”
Yet an earlier event was marred by technical glitches. At one point, Biden wandered off-camera. The campaign later apologized for the difficulties, and Rob Flaherty, Biden’s digital director, acknowledged live stream technology is “one of the things that we’re struggling with.”
“He’s the best retail politician in the entire world, right? So how do we build systems where he can go out and meet people, still talk to people, get those one-on-one engagements, and also make people feel like they’re a part of something?” Flaherty said.
The campaign is also looking into adopting the use of Slack, a popular group communication platform, now that staffers are working from home.  
Trump, too, is not immune from the effects. Though the Republican has the megaphone of the presidency, his dismissive early response to the virus and denials that a pandemic was spreading have been largely panned.  
At the same time, he’s being denied the ability to hold the freewheeling rallies that are a staple of his presidency and that allow him to blow off steam, attack rivals and often shift the media narrative.  
As campaign offices have emptied out and workers telecommute from home, trainings for his reelection effort are now being done virtually, as are all voter contacts.
Tim Murtaugh, the communications director for Trump’s reelection campaign, said the campaign is “best equipped” for the pivot to virtual campaigning. But no amount of technology can replicate the arena rallies that have served as mass organizing and communication events for his reelection.
Murtaugh said the campaign hopes to roll out “live and interactive” events with surrogates online in the coming days. Still, don’t expect to see Trump participating in them.  
Murtaugh said that as Trump and Vice President Mike Pence hold televised briefings daily, the campaign’s role is to amplify their message.
“Americans want to see that their president and their government is on the case,” he said.
While Biden has called for the country to come together for a moment of bipartisanship to address the crisis, other Democrats are itching to use Trump’s handling of it as an election-year attack.  
“Using Trump’s own words and actions to remind people of his failures while he tries to rewrite history is essential,” tweeted David Plouffe, Barack Obama’s former campaign manager.
So far, at least, a political committee affiliated with Trump’s reelection has opted against taking the same course. America First Action, a super PAC sanctioned by Trump, has postponed plans to spend millions attacking Biden in TV ads while the crisis in ongoing.  
Another area of uncertainty is whether any of the contenders will still be able to rake in gobs of money, the lifeblood of any campaign.  
With big-dollar events on hold, the candidates and the parties could struggle to bring in large checks. The financial uncertainty could also depress grassroots donations from those who give small amounts online.  
“We have to be thoughtful about how we ask people for money,” Flaherty said. “We’re moving into a space where the economy is going to be tougher.”  
Not everyone is concerned, though.  
“Any Democratic Party official who’s agonizing over what type of fundraising we do or what type of convention we’re going to have should get out of group therapy, go to JoeBiden.com and make a donation,” said Robert Zimmerman, a prominent New York donor and Democratic National Committee member who said he would be fine casting his ballot for Biden during a virtual convention. “The pandemic that we’re facing and the threat it represents puts everything in the proper perspective.”
But it’s not just the presidential candidates who will have to grapple with this new reality. Down-ballot candidates could find the shift to an all-digital campaign particularly challenging because many of them are running on much thinner budgets and have less money to spend on ads and staff to make up for the loss of in-person interaction.
“If you have no money, and you’re dependent on meeting people out in organic environments, the challenges you now face are huge,” said Kelly Dietrich, CEO of the National Democratic Training Committee, a group that trains Democrats who want to run for office or work on a campaign.  
Even well-funded players in the presidential race are feeling the pinch. And the holding pattern gripping the contest is delaying on-the-ground organizing efforts that will be key to winning battleground states like Michigan, Pennsylvania, Wisconsin and Florida.  
“Everyone is hitting pause and thinking about how we engage in field activities and organizing. Hopefully we’ll get to a place where that can happen,” said Guy Cecil, chairman of Priorities USA, the largest outside Democratic group. “But the reality is that until we see changes, we’re just going to have to put those things on hold.”

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Southeast Asian Laws Target Rise in Cyberbreaches

Not everyone who wanted to buy the bank cards stolen from Southeast Asian owners would pay the same price: The higher the amount of money left on the card, the higher the price. That’s according to Technisanct, a cybersecurity company based in India, which said it found the data for hundreds of thousands of cards for sale online, taken from citizens in the six largest nations in Southeast Asia.The card theft comes as statistics show cybercrime is on the rise across all the Association of Southeast Asian Nations, prompting local calls for more stringent regulations and protocols to fight the trend. “The results are alarming as it seems no one is aware that such a huge volume of payment card details, including the CVV (card verification value) and PIN, are available,” said Nandakishore Harikumar, chief executive officer of Technisanct.The company said its researchers found that more than 300,000 stolen card accounts were being sold on the internet last month. It said the accounts belonged to customers in Indonesia, Malaysia, Philippines, Singapore, Thailand and Vietnam. FILE – An interior view of the Interpol Global Complex for Innovation (IGCI) Cyber Fusion Centre, which brings together cybersecurity experts, is seen in Singapore, April 13, 2015.The leaked information is just the latest instance of a region-wide trend, and ASEAN is paying the price. IBM Security commissioned research, released in the 2019 Cost of a Data Breach Report, which assessed impacts for the global economy.Between 2018 and 2019, the ASEAN region saw a cost increase in all of the key indicators measured by the researchers, namely the average size of data breaches, the average total cost, and the average cost per piece of data that is breached. Exploiting COVID-19The leak also coincides with what security researchers say is an increase in global cyberfraud by criminals exploiting the COVID-19 virus emergency. Hackers this month went after the website of the U.S. Health and Human Services Department, as well as targeting the increasing number of people now working from home with unsecured wireless internet. Southeast Asians’ increasing awareness of cyberthreats in recent years has led to increasing regulation aimed at increasing data protection. This year, Singapore criminalized “doxxing,” which refers to posting other people’s personal information online, usually to threaten or embarrass them. Indonesia has proposed its first-ever data privacy law, which includes punishment of up to seven years in jail and $5 million in fines for sharing private data without consent.Vietnam already had a cybersecurity law but has released new subsidiary regulations under that law with further guidelines. They include specifics about when websites must take down information considered to be violating the law, and which organizations must store data domestically.”Vietnam witnessed an increase in the number of cyberattacks and data leakages in 2019, and the country has been among the top targets for cyberattacks in recent years,” Pho Duc Giang, director at PwC Vietnam Cybersecurity Services Company, said. “To leverage on growing business opportunities in the digital economy’s booming period, Vietnam enterprises need to actively prepare for new challenges by adapting and complying with up-to-date” standards, he said. Security recommendationsSuch standards go beyond what is required by the law. Security researchers recommend companies and individuals think more carefully about their behavior on the internet.They can use software to manage their passwords —so they don’t have to memorize ones that are easy for hackers to crack—as well as change the passwords for devices like their wireless routers and smart plugs, rather than use the default settings set by the manufacturer.And as employees are working from home to combat the coronavirus, there are reports that hackers have been sending phishing emails posing as managers seeking employee log-in credentials, or as officials from the Centers for Disease Control and Prevention offering information. During this emergency and beyond, the recommendations for better online behavior could be useful both inside and outside Southeast Asia. 
 

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A Father in Quarantine, a Wedding and a Robot  

A father in quarantine on a Marine base in California was able to attend his daughter’s wedding hundreds of kilometers away in Arizona. He did so through a “telepresence robot,” directing its movements, mingling with guests and watching from the sidelines as his daughter danced at the wedding party.
With more people worldwide severely curtailing their movements to fight the coronavirus, they are also getting creative about how to still be part of big moments in their lives. Among the thousands of people stuck on the Grand Princess cruise ship when it faced the coronavirus quarantine was Joel Young, a lighting contractor. He passed the time in his small cabin playing video games. He hoped to be home in Arizona for one thing — his daughter’s wedding.    Then he was quarantined in San Diego.   “When I called her and talked to her, and told her that I was pretty sure I wasn’t going to be able to make it, there were a lot of tears there,”  he said.Friends and colleagues rallied and found Young a way to be there by using a robot telepresence that is controlled remotely by the user. It was shipped to his mother’s house in Phoenix. They called it the “Papabot,” and put a tie on it.   
“With this device, it allows me to control what I’m looking at, where I’m going,” he said. The outdoor wedding went beautifully. Young didn’t get to walk his daughter down the aisle as planned, but he was there mingling with guests, watching her happiness from the sidelines.   “You meet a challenge, you find the best solution you can. And you accept what it is, and you move on,”  he said.
 
As the world struggles with the new normal of living through a pandemic, technology helped one father be where he was needed.      

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Apps Educate, Entertain During COVID School Closures

School closures caused by the coronavirus pandemic mean many parents are trying to come up with ways to educate and entertain their children at home. While there are many online options, some parents worry about too much screen time. VOA’s Elizabeth Lee has the details on a couple of applications that combine the physical and digital so students learning at home get the best of both worlds.

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Apps Educate, Entertain During COVID-19 School Closures

School closures caused by the coronavirus pandemic are creating stress for many parents trying to teach and entertain their children at home. While many online educational options provide help, some parents worry about too much screen time while their kids are away from school. General view of a sign outside the Parkside Community Primary School in Borehamwood as the spread of the coronavirus disease (COVID-19) continues, in Borehamwood, Britain, March 18, 2020.“If you’re wasting your time on YouTube, Instagram and TikTok, that’s the bad kind of screen time that we want to eliminate,” said David Drobik, co-founder of Vividbooks, an application that uses augmented reality to make physics concepts come to life. His app is among those that aim to combine the real and digital worlds to help children stay mentally active and engaged. Augmented reality physicsTraditional physics textbooks, Drobik said, contain illustrations, diagrams and lots of text to describe concepts that might be easier to understand if explained through a more visual medium.“Physics has a lot of caveats and a lot of concepts that are very visual in the sense that if you apply a digital layer with an animation that explains different concepts, it’s much easier to explain rather than having to read a lot of text,” Drobik said. Through a desktop or mobile device, a user first prints out Vividbooks pages. Once in the app, holding the mobile device over a Vividbooks page will animate what is on the page on the screen of the device.“The device recognizes the image on the worksheet, and that’s how it knows that it should play a certain type of animation,” Drobik said.Certain pages include sound when explaining concepts such as how a steam engine works or the mechanical properties of gases with the sound of blowing up a balloon. Other topics include energy, optics, Newton’s law and friction. An empty classroom is seen at a closed school in Paris, March 16, 2020. The app is currently available only for Apple mobile devices. Web and Android versions are expected in June. During the pandemic, parents can access Vividbooks pages for free. The target age range for the product is 10 to 12 years old. The company plans to add chemistry and biology content and to expand the material for a wider age range.Creativity and imagination Another app attempts to avoid the passivity that causes many children and young adults to be glued to screens.“Technology is great. It’s all around us and there’s so many fantastic things out there,” Martin Horstman, founder of Tink Digital, the company that created the app DoodleMatic, said. But, he added, the way children use it can be passive.Horstman considers social media and video games to be passive because the user is consuming other people’s ideas.He developed DoodleMatic so that users 6 years old and older could express their own ideas by combining real-world skills with technology.With the software, a user designs and draws a game on paper, using specific colors that tell the app whether something is an avatar, a goal, a hazard, or is something that can make an object move. The user then takes a photo of the picture with a mobile device through the app, and what was on paper becomes a video game.Through trial and error, young game developers learn how to avoid past mistakes and develop more complex games, which Horstman said can teach important life skills.“We believe strongly that creativity and imagination is such an important skill for every career path that you might end up taking,” Horstman said.Kids can design and animate two games for free. A package costs $29.99, which includes markers, design ideas and a code providing access to create 1,000 additional animated games.

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Techies, Non-Techies Explore Mindfulness Amid Virus Fears

Technology and spirituality normally don’t go together. But at a recent conference in San Francisco there were tips on how to use technology to achieve more inner peace. Deana Mitchell went to see if it was possible.

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TikTok Reveals 1st Members of New US Content-moderation Committee

Chinese social video app TikTok named the initial members of a U.S.-focused content moderation committee to advise on its policies on Wednesday, as it faces U.S. scrutiny over data-sharing and censorship concerns.The council, which it announced in October, will meet every few months to give “unvarnished views” and advice on content moderation policies and evaluate the company’s actions.TikTok, owned by Beijing-based tech giant ByteDance, has made a series of bids to boost transparency as it faces scrutiny from U.S. lawmakers over its data security practices and concerns it engages in censorship at the behest of the Chinese government.The company, which has been criticized after former guidelines to suppress users’ content based on their physical appearance were leaked to media outlets, has also come under pressure to curb misinformation ahead of the U.S. presidential election and during the coronavirus pandemic.A Reuters search found TikTok videos repeating debunked false claims, including that the coronavirus might have come from a bioweapons ‘super laboratory.’The company has said U.S. user data is stored in the United States and that China does not have jurisdiction over content outside China.TikTok said its ‘Content Advisory Council,’ will grow to about a dozen members.The council’s first meeting at the end of March will focus on topics around “platform integrity, including policies against misinformation and election interference.”The group will be chaired by Dawn Nunziato, a professor at George Washington University Law School and co-director of the Global Internet Freedom Project.The other six founding members include Hany Farid, an expert on deepfakes and digital image forensics, tech ethicist David Ryan Polgar, and experts on issues from child safety to voter information.Last week, TikTok announced it had set up a “transparency center” in Los Angeles to show regulators and the public how it how it reviews content.In November, the U.S. government launched a national security review of TikTok owner Beijing ByteDance Technology Co’s $1 billion acquisition of U.S. social media app Musical.ly. Two senators have also introduced a bill to ban federal employees from using TikTok on government-issued phones.Facebook Inc is currently in the process of creating an independent oversight board to review appealed content decisions. In 2016, Twitter Inc formed a ‘Trust and Safety Council’ of groups and experts to provide advice.

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How Techies, Non-Techies Are Doing Mindfulness Amid Virus Fears

Technology and spirituality normally don’t go together. But at a recent conference in San Francisco there were tips on how to use technology to achieve more inner peace. Deana Mitchell went to see if it was possible.

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At a Silicon Valley Conference, Techies and Non Techies Try Out Mindfulness

Technology and spirituality normally don’t go together. But at a recent conference in San Francisco there were tips on how to use technology to achieve more inner peace. Deana Mitchell went to see if it was possible.

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